What’s included and what isn’t
Two plans, Essentials and Complete. Anything not covered is quoted separately, in writing.
Included
- ✓Unlimited remote help in business hours, with emergencies handled first
- ✓Monitoring of computers and servers, with a person responding
- ✓Scheduled updates
- ✓Managed detection and response, software that stops attacks, watched by a person
- ✓Two-step sign-in (MFA) on every account
- ✓Microsoft 365 or Google Workspace admin
- ✓New hires set up, leavers removed
- ✓Network, Wi-Fi and firewall care, priced per device
- ✓We deal with your vendors
- ✓You keep owner access
- ✓Complete only: email filtering, web blocking, staff training and a password vault
- ✓Complete only: cloud backup of email and files, restores included
- ✓Complete only: on-site visits and a yearly technology plan
Not included
- ×Hardware, big installs and new builds
- ×New wiring and Wi-Fi redesigns (Networking, Build-outs)
- ×New camera or phone systems (Cameras, Phones)
- ×After-hours on-site work
- ×HIPAA programs and audits (Compliance)
- ×Breach investigation and custom software
- ×Home computer repair (Home Wi-Fi is its own project)
What it costs
Plans start at $995 a month, which usually covers up to about 6 people on Essentials. The breakdown is on the pricing page.
Onboarding is a one-time fee equal to one month. Twelve months minimum, then yearly unless either side gives 60 days’ notice. Terms are on the plain-English terms.
Common questions
“How long does onboarding take?”
Our tools are on your computers within a day or two of signing. Full onboarding, with every account, device and vendor under management, takes up to 30 days, and you keep working the whole time.
“We already have a guy.”
He can stay. We can take security, monitoring and updates while he keeps the day-to-day.
“What do you need from us?”
Cyber insurance, two-step sign-in on every account, no devices we don’t manage, and no computers too old for security updates. We carry our own cyber and liability coverage, with certificates on request.
What clients say
"In under three hours he upgraded our entire network and migrated 20+ devices automatically. I'm sure there are less expensive consultants, but his work ethic and attention to detail make him worth every single penny."
"Novaj Tech was quick and efficient getting us back into our servers. Besnik was knowledgeable and well-spoken, he's managing and maintaining our office networks now. Great team and very professional."
"The Novaj Tech team is knowledgeable, responsive, trustworthy, and patient, exactly what we value most when keeping our critical systems running. We couldn't ask for more."
"Besnik deeply understood our needs, documented a clear technical plan, and executed high-quality work within his estimated timeline. He made the entire process smooth from start to finish."
Every office gets a senior lead who knows your setup, backed by technicians and cabling specialists.
Book a 30-minute call
You'll find out whether we're a fit for your office, and what it would cost.
Rated 5.0 on Google from 100+ reviews. Pelham, NY, since 2021. (914) 714-4312