What we fix
We fix printers, email, computers and Wi-Fi, and we set up new computers and phones. After each job you get a short note on what was done.
Most fixes are remote, often the same day. When hardware needs hands, we come to the office. The day-to-day of that work is on our IT support page. For emergencies, call or text (914) 714-4312. Everyday requests can go to support@novaj.tech.
Call when it breaks, or a monthly plan
You can call when something stops working. If you want the computers, email, backups and the network looked after between calls, that is Managed IT.
How to choose is in Managed IT or hourly IT support, on our guides page. We lead every job directly, with insured partners on larger installs.
Working in NYC buildings
Most buildings want a certificate of insurance before we walk in. We plan the visit around freight elevator windows.
Certificates of insurance
Most buildings want a certificate of insurance before we walk in. On the Union Square job, the certificate and building approval took about a day.
Freight elevator windows
We plan the visit around freight elevator windows and building approvals.
Floors closed to trades
On the Chelsea move, trades were kept off the floor until a few days before the movers. We planned the network over FaceTime, so install day was one visit.
Recent NYC offices
Three jobs we have written up. Each link goes to the project page.
Eight-desk AI office
Network, conference room and eight desks set up on a Friday so the team could work Monday.
Core upgrade for a Tribeca loft
The core equipment was replaced in one Friday.
Network reset in Midtown
Every port tested, then a Saturday rebuild.
Neighborhoods we cover
Manhattan first, then the rest of the list on our New York City page.
Book a call
Tell us what stopped working. For offices of 5 to 50 people in New York City.
Book a callRated 5 stars on Google. Pelham, NY, since 2021. (914) 714-4312